The Pro subscription: price, billing, cancellation

The Pro plan is for photographers, wedding planners, venues and agencies. This guide covers what it costs, what it includes, who issues the invoices, and what happens on the day you stop.

Price and what is included

€29 per month or €290 per year (two months free), no commitment.
Unlimited albums, each with everything in the Complete plan: unlimited media, slideshow, strict mode, guestbook, message wall, Google and Apple Photos export, HD archive.
White label: your name and logo replace ours for your guests. See the guide on white label.
A studio address, your-name.entourage.photos, printed in the QR codes of your albums. If you change it, the old one redirects.

Your clients need no account. The guide on delivering the photos explains how to hand the album over.

Subscribing, without an album

Everything starts from the Pro page:

enter your email address and type the code you receive, or sign in with Google;
choose monthly or yearly;
pay in the Paddle checkout window.

The top of the public Entourage Pro plan page — You subscribe from the Pro page.

If your account already held an album, it switches to Pro when you subscribe: nothing to migrate. Then the guide to prepare a client album takes over.

Invoices and cancellation

Payments are collected by Paddle, reseller of the service, which issues your invoices. Its portal opens from the "Your Pro subscription" screen of your account, with the "Manage my subscription" button. That is also where you cancel, without writing to anyone.

The Your Pro subscription screen: plan, renewal and subscription management — Plan, renewal and access to the Paddle portal.

Pro stays active until the end of the period already paid. If a payment fails, Paddle retries for a few days, and Pro stays active meanwhile.

What happens at the end

Your albums stay online: they become Complete albums, hosted for one year from the end of the subscription.
Your brand disappears from their pages.
You can no longer create new albums.
Printed QR codes keep working: your studio address still leads to your albums.

A client who scans their poster a year later still lands on their album.

Refunds

The rules are in the Pro subscription section of the terms and in the refunds section. For any question, write to contact@entourage.photos.

Frequently asked questions

Do my clients have to pay anything?

No. Your albums are included in your subscription, and your clients need no account. You can give them the link to their album's host space, or stay in charge and deliver yourself.

If I change my studio address, do old QR codes still work?

Yes. The old address redirects to the new one, and it keeps leading to your albums even after the subscription ends.

Not sure yet? Start with a free album, and read the guide to present the offer to your clients.